Refund policy

The short version

30 days. For a physical item the clock starts the day your order is delivered — not the day you ordered. For a digital download it starts when we email your download link. See Digital downloads below.

Why the window starts at delivery, not purchase

Some of our items ship from overseas and can take up to 25 calendar days to arrive. A "30 days from purchase" policy would leave those customers with only a few days of protection — and would look generous while being worth very little.

So our clock starts when the parcel reaches you. On a slow order that means the protection you actually have is the whole transit time plus 30 days.

Changed your mind — physical items

Email sales@novafinds575.com within 30 days of delivery with your order number. The item should be unused and in its packaging. For digital downloads, see Digital downloads below.

How the return works depends on where your item came from, and we will tell you which applies:

Shipped from a US warehouse: we may ask you to send it back. If we do, we pay the return postage — we will email you a label. We will not deduct return shipping from your refund.
Shipped from overseas: in almost every case we will simply refund you and ask you to keep the item. Sending a small parcel back across the Pacific costs more than the product is worth.

Faulty, damaged, or wrong item

Email a photo and your order number. Full refund or replacement, your choice, and you do not need to send anything back. If it arrived broken, tell us whenever you notice — we are not going to argue about the date.

Items we cannot take back

Anything used in a way that cannot be undone, unless it is faulty. If it is faulty, the faulty-item paragraph applies and this one does not.

Digital downloads

Some of our products are files you download. There is no parcel and nothing ships, so the physical-item sections above do not apply to them. This section does.

What starts the clock. We email you a download link after payment. That email starts the 30-day window for a digital item. Sending it is how we notify you that your files are ready — it is not proof that it reached you or that you were able to open anything. If it did not arrive, or did not work, the paragraphs below apply and the clock is not used against you.

If the email never arrived. Check your spam folder, then contact us with your order number. After verifying the purchase, we can resend access to the order email address. Requests to change that address require ownership verification. Contact us even if the 30-day window has passed; access problems are reviewed separately from change-of-mind requests.

If you bought the same file twice. Email us and we refund the duplicate in full. Keep the copy you have. We will not ask you to prove it was an accident.

If the file will not open, arrives incomplete, or will not print. Tell us what happened. We can help with the supplied file or send a fresh link. If we cannot provide the file as described, you may choose a full refund. There is nothing to send back. This does not promise troubleshooting for every device or printer.

If the file is not what the product page described. A refund or a corrected file — your choice.

If you simply changed your mind. Email us within 30 days of that download email with your order number. If you have not downloaded the file, we refund in full. If you have downloaded it, we will still consider it and tell you plainly what we decide and why.

Client Workflow Starter Kit — a wider term for this one product. The Client Workflow Starter Kit is sold with a fuller change-of-mind promise than the paragraph above: email us within 30 days of the email that gives you download access and we will refund you, including if you have already downloaded the files. This applies to that product only. Every other digital product is covered by the paragraph above, unchanged.

Your legal rights. Nothing in this section removes a right you have under the law where you live. Where a legal right gives you more than this policy does, the legal right applies.

Non-delivery — physical items

Not arrived 45 calendar days after you ordered: full refund or replacement, your choice. A digital download that never reaches you is covered immediately under Digital downloads above — you do not wait 45 days for a file.

How and when you get your money

Refunds go to the original payment method, issued within 2 business days of us agreeing them. Your bank then takes its own time — usually 5–10 business days — and that part is not ours to control. We refund the full amount you paid.

Cancelling before dispatch

Not yet dispatched: we cancel and refund in full. Email us quickly. Once a parcel has left the warehouse we cannot recall it and the return process above takes over.

If we are late shipping: if we cannot hand your parcel to a carrier within 5 business days, we will email you before that deadline with a revised shipping date and the choice to wait or cancel. If you cancel, your refund is issued within 7 working days at the latest, and usually much faster. You never have to ask twice, and cancelling never costs you anything.